Product/Service Warranty Terms
In case of a warranty issue, please contact us to open a warranty ticket. We will issue a warranty ticket, and provide you with necessary instructions. Should we find the product defective we will fix it; in the unlikely situation when the product is not fixable, we will replace it with a brand new replacement if it was purchased within the last 30 days, otherwise it will be replaced with a refurbished unit.

Receivers purchased as brand new condition are covered by 1 Year Warranty.
Remotes purchased as brand new condition are covered by 90 Day Warranty. Defective remotes will be replaced under warranty.
Receivers purchased as refurbished are covered by 90 Day Warranty from the date of purchase.
Remotes purchased as refurbished are covered by 30 Day Warranty from the date of purchase.
All other products purchased as brand new condition are covered by 1 Year Warranty from the date of purchase.
All other products purchased as refurbished are covered by 30-90 Day Warranty from the date of purchase (warranty coverage will be stated on provided invoice/receipt).
No refunds for all subscriptions paid out for IPTV services after it's initially activated.
We do NOT own the broadcast, and we do NOT control it, and therefor there are no guarantees on broadcast delivery or receiving specific channels.

If any physical damage appears on the product, or damaged during shipping are not covered by our warranty if claimed more than 5 days after receipt. Damage claims filed later than on the fifth day after the delivery date are automatically refused.

In warranty cases, you must immediately notify us of the damage to your product, so we can transfer your subscription to your new/replacement product within a short period of time, to minimize loss of paid service.
Monthly/Recurring subscriptions can be suspended at anytime 15 days prior to the following billing cycle. No Exceptions.


Return/Refund Terms for all hardware, software and subscriptions for all online orders, phone orders, and in-store orders

Customer must contact us immediately to process any return for an order.

All hardware and packaging materials must be present and in same new condition, to be able to accept the return of a product.
Missing accessories or parts, physically damaged products or packaging materials may cause a refusal of some returns, and/or may cause us to apply a restocking fee.
Returns are accepted only within 7 total days from the time the customer receives the package or from the date the product is picked up from our location. No Exceptions.

Refund is processed 72 hours after package is returned back to us.
Shipping fees will not be refunded.
Customer is responsible for shipping fees to return the product back to us.

No refunds after 7 days; store credit may still be an option up to 14 days from the time the customer receives the package or from the date the product is picked up from our location. You may contact us to confirm eligibility for store credit.

No refunds, no exchange, no store credit past 14 days. No Exceptions

Activation Codes/Subscription Codes for IPTV, are none refundable once it's activated. No Exceptions.
Activation Codes cannot be suspended/paused under any condition; in case of defective hardware, we're able to transfer the remaining subscription to a replacement hardware.


IT Inshop, Onsite, and Remote Support Service Terms
a. Inshop IT services are billed by the job unless otherwise specified in writing. Work completed inshop are covered by our 30 Day guarantee, or we'll redo the same work again at no extra charge.
b. Onsite IT services are billed hourly, first hour is a minimum, then every 30 minute increments. Work completed onsite are covered by our 30 Day guarantee, or we'll redo the same work again at no extra charge.
c. PC Remote support service is billed by 15 minute increments, and first 30 minutes is a minimum. Work completed onsite are covered by our 30 Day guarantee, or we'll redo the same work again at no extra charge.

IT Service Contracts carry their own terms and conditions.


Simple Site Terms of Use
In no event will '1140126 Alberta Ltd o/a Metro Computers' be liable to any party for any direct, indirect, special or other consequential damages for any use of this web site, or on any other hyper linked web site, including without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise. Even if we are expressly advised of the possibility of such damages. All information is provided by "1140126 Alberta Ltd o/a Metro Computers' provides no representations, warranties, and conditions. expressed or implied, including the implied warranties and conditions of fitness for a particular purpose, merchant-ability and non-infringement.


Acceptance The Use of Metro Computers Terms and Conditions
Your access to and use of Metro Computers is subject exclusively to these Terms and Conditions. You will not use the website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the website you are fully accepting the terms, conditions, and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the website.


Credit Card Details
Credit Cards used on the website shopping cart, are only used to process your purchase and will never be kept in our database and/or visible to anyone even with administrative access to our databases.


Advice
The contents of Metro Computers website do not constitute advice and should not be relied upon in making or refraining from making, any decision.


Change of Use
Metro Computers reserves the right to
a. Change or remove (temporarily or permanently) the website or any part of it without notice and you confirm that Metro Computers shall not be liable to you for any such change or removal.
b. Change these Terms and Conditions at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of such change.


Links to Third Party Websites
Metro Computers website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.


Copyright
a. All copyright, trade marks and all other intellectual properly rights on the website and its content (including without limitation the website design, text, graphics, and all software and source codes connected with the website) are owned by it's own property owner; and licensed to Metro Computers or otherwise used by Metro Computers as permitted by law.
b. In accessing the website you agree that you will access the content solely for your personal, or commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.


Disclaimers and Limitations of Liability
a. The website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, none-infringement, compatibility, security and accuracy.
b. To the extent permitted by law, Metro Computers will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits, IPTV broadcast) arising out of or in connection with the use of the website.
c. Metro Computers makes no warranty that the functioning of the website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
d. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Metro Computers for death or personal injury as a result of the negligence of Metro Computers or that of its employees or agents.


Indemnity
You agree to indemnify and hold Metro Computers and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Metro Computers arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website.


Severance
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in the full force and effect and continue to be binding and enforceable.


Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of Canada and you hereby submit to the exclusive jurisdiction of the Canadian courts.

For any further information please contact us