Product/Service Warranty Terms
In case of a
warranty issue, please contact us to open a warranty ticket. We will
issue a warranty ticket, and provide you with necessary instructions.
Should we find the product defective we will fix it; in the unlikely
situation when the product is not fixable, we will replace it with a
brand new replacement if it was purchased within the last 30 days,
otherwise it will be replaced with a refurbished unit.
Receivers purchased as brand new condition are covered by 1 Year Warranty.
Remotes purchased as brand new condition are covered by 90 Day Warranty. Defective remotes will be replaced under warranty.
Receivers purchased as refurbished are covered by 90 Day Warranty from the date of purchase.
Remotes purchased as refurbished are covered by 30 Day Warranty from the date of purchase.
All other products purchased as brand new condition are covered by 1 Year Warranty from the date of purchase.
All other products purchased as refurbished are covered by 30-90 Day Warranty from the date of purchase (warranty coverage will be stated on provided invoice/receipt).
No refunds for all subscriptions paid out for IPTV services after it's initially activated.
We do NOT own the broadcast, and we do NOT control it, and therefor there are no guarantees on broadcast delivery or receiving specific channels.
any physical damage appears on the product, or damaged during shipping
are not covered by our warranty if claimed more than 5 days after
receipt. Damage claims filed later than on the fifth day after the
delivery date are automatically refused.
warranty cases, you must immediately notify us of the damage to your
product, so we can transfer your subscription to your new/replacement
product within a short period of time, to minimize loss of paid service.
Monthly/Recurring subscriptions can be suspended at anytime 15 days prior to the following billing cycle. No Exceptions.
Return/Refund Terms for all hardware, software and subscriptions for all online orders, phone orders, and in-store orders
Customer must contact us immediately to process any return for an order.
All hardware and packaging materials must be present and in same new condition, to be able to accept the return of a product.
accessories or parts, physically damaged products or packaging
materials may cause a refusal of some returns, and/or may cause us to
apply a restocking fee.
Returns are accepted only within 7 total days
from the time the customer receives the package or from the date the
product is picked up from our location. No Exceptions.
Refund is processed 72 hours after package is returned back to us.
Shipping fees will not be refunded.
Customer is responsible for shipping fees to return the product back to us.
No refunds after 7 days; store credit may still be an option up to 14
days from the time the customer receives the package or from the date
the product is picked up from our location. You may contact us to
confirm eligibility for store credit.
No refunds, no exchange, no store credit past 14 days. No Exceptions
Activation Codes/Subscription Codes for IPTV, are none refundable once it's activated. No Exceptions.
Activation Codes cannot be suspended/paused under any condition; in case of defective hardware, we're able to transfer the remaining subscription to a replacement hardware.
IT Inshop, Onsite, and Remote Support Service Terms
Inshop IT services are billed by the job unless otherwise specified in
writing. Work completed inshop are covered by our 30 Day guarantee, or
we'll redo the same work again at no extra charge.
b. Onsite IT
services are billed hourly, first hour is a minimum, then every 30
minute increments. Work completed onsite are covered by our 30 Day
guarantee, or we'll redo the same work again at no extra charge.
PC Remote support service is billed by 15 minute increments, and first
30 minutes is a minimum. Work completed onsite are covered by our 30 Day
guarantee, or we'll redo the same work again at no extra charge.
IT Service Contracts carry their own terms and conditions.
In no event will
'1140126 Alberta Ltd o/a Metro Computers' be liable to any party for any
direct, indirect, special or other consequential damages for any use of
this web site, or on any other hyper linked web site, including without
limitation, any lost profits, business interruption, loss of programs
or other data on your information handling system or otherwise. Even if
we are expressly advised of the possibility of such damages. All
information is provided by "1140126 Alberta Ltd o/a Metro Computers'
provides no representations, warranties, and conditions. expressed or
implied, including the implied warranties and conditions of fitness for a
particular purpose, merchant-ability and non-infringement.
Acceptance The Use of Metro Computers Terms and Conditions
access to and use of Metro Computers is subject exclusively to these
Terms and Conditions. You will not use the website for any purpose that
is unlawful or prohibited by these Terms and Conditions. By using the
website you are fully accepting the terms, conditions, and disclaimers
contained in this notice. If you do not accept these Terms and
Conditions you must immediately stop using the website.
Credit Card Details
Credit Cards used on the
website shopping cart, are only used to process your purchase and will
never be kept in our database and/or visible to anyone even with
administrative access to our databases.
The contents of Metro Computers website do
not constitute advice and should not be relied upon in making or
refraining from making, any decision.
Change of Use
Metro Computers reserves the right to
Change or remove (temporarily or permanently) the website or any part
of it without notice and you confirm that Metro Computers shall not be
liable to you for any such change or removal.
b. Change these Terms
and Conditions at any time, and your continued use of the website
following any changes shall be deemed to be your acceptance of such
Links to Third Party Websites
website may include links to third party websites that are controlled
and maintained by others. Any link to other websites is not an
endorsement of such websites and you acknowledge and agree that we are
not responsible for the content or availability of any such sites.
a. All copyright, trade marks and all
other intellectual properly rights on the website and its content
(including without limitation the website design, text, graphics, and
all software and source codes connected with the website) are owned by
it's own property owner; and licensed to Metro Computers or otherwise
used by Metro Computers as permitted by law.
b. In accessing the
website you agree that you will access the content solely for your
personal, or commercial use. None of the content may be downloaded,
copied, reproduced, transmitted, stored, sold or distributed without the
prior written consent of the copyright holder.
Disclaimers and Limitations of Liability
website is provided on an AS IS and AS AVAILABLE basis without any
representation or endorsement made and without warranty of any kind
whether express or implied, including but not limited to the implied
warranties of satisfactory quality, fitness for a particular purpose,
none-infringement, compatibility, security and accuracy.
b. To the
extent permitted by law, Metro Computers will not be liable for any
indirect or consequential loss or damage whatever (including without
limitation loss of business, opportunity, data, profits, IPTV broadcast) arising out of
or in connection with the use of the website.
c. Metro Computers
makes no warranty that the functioning of the website will be
uninterrupted or error free, that defects will be corrected or that the
website or the server that makes it available are free of viruses or
anything else which may be harmful or destructive.
d. Nothing in
these Terms and Conditions shall be construed so as to exclude or limit
the liability of Metro Computers for death or personal injury as a
result of the negligence of Metro Computers or that of its employees or
You agree to indemnify and hold Metro
Computers and its employees and agents harmless from and against all
liabilities, legal fees, damages, losses, costs and other expenses in
relation to any claims or actions brought against Metro Computers
arising out of any breach by you of these Terms and Conditions or other
liabilities arising out of your use of this website.
If any of these Terms and Conditions
should be determined to be invalid, illegal or unenforceable for any
reason by any court of competent jurisdiction then such Term or
Condition shall be severed and the remaining Terms and Conditions shall
survive and remain in the full force and effect and continue to be
binding and enforceable.
These Terms and Conditions shall be
governed by and construed in accordance with the law of Canada and you
hereby submit to the exclusive jurisdiction of the Canadian courts.
For any further information please contact us